SignAndGo

Where are my documents stored, and how long are they kept?

Wondering where your documents are kept, and for how long? Your documents, records and files are stored in Sydney, Australia. By default, signed documents stay in your account until you delete them.

Watch the video

Steps

  1. Wondering where your documents are kept, and for how long?
  2. Your documents, records and files are stored in Sydney, Australia.
  3. By default, signed documents stay in your account until you delete them.
  4. An admin can choose to erase them automatically, from 30 days to 7 years after signing.
  5. Erasing removes the document, the signed copy and its audit trail.
  6. After you turn this on or shorten the period, nothing is erased for seven days, and copies already emailed to signers are theirs to keep.
  7. You can also delete a document yourself. It's removed from your account straight away, and from our backups within 14 weeks.

Transcript

Wondering where your documents are kept, and for how long?

Your documents, records and files are stored in Sydney, Australia.

By default, signed documents stay in your account until you delete them.

An admin can choose to erase them automatically, from 30 days to 7 years after signing.

Erasing removes the document, the signed copy and its audit trail.

After you turn this on or shorten the period, nothing is erased for seven days, and copies already emailed to signers are theirs to keep.

You can also delete a document yourself. It's removed from your account straight away, and from our backups within 14 weeks.