Help Centre

Yes. Electronic signatures are legally recognised across Australia under the Electronic Transactions Act 1999 (Cth) and equivalent State and Territory legislation. SignAndGo produces legally binding signatures for all standard business documents.

All data is stored exclusively on Google Cloud Platform in the australia-southeast1 (Sydney) region. This includes your documents, database records, and backups. See our Data Residency page for more details.

Yes. The signing experience is fully responsive and works on all modern smartphones and tablets. Recipients simply tap the link in their email or SMS and can sign directly in their mobile browser. No app required.

No. Recipients can view and sign documents using just the secure link sent to their email. Only the person sending documents needs a SignAndGo account.

SignAndGo supports PDF files (recommended) and Word documents (.docx). Word documents are automatically converted to PDF upon upload. Upload size limits scale with your plan, from 50 MB on the free plan up to 500 MB on Enterprise, so even large legal bundles of 1000+ pages are supported.

You can enable SMS notifications for recipients by adding their mobile number. They receive a text message with a secure signing link. SMS uses credits purchased separately. Recipients can reply to that text or email sign@signandgo.com.au if they want to check a request is genuine.

All plans include email support. Professional and Business plans include priority response times. Enterprise plans include dedicated support options. Sharna, our AI assistant, is also available in the chat widget on any page.

Yes. On Starter plans and above, you can customise the company name, colours, and footer text on all outgoing emails. Go to Settings → Workspace to configure your branding.