Product Guide

How to Collect Payments
When Documents Are Signed

Signing a document and collecting payment are often two steps in the same process. SignAndGo lets you combine them, so your customer signs and pays in a single flow.

|8 min read

Why Combine Signing and Payments?

Every extra step in a process is a chance for the customer to drop off. When you send a contract, wait for a signature, then send an invoice, then wait for payment -- each step introduces delay and friction. Combining signing and payment into a single flow eliminates this.

Faster Cash Flow

Payment is collected the moment the document is signed. No waiting for separate invoice payment.

Higher Conversion

Single-flow sign-and-pay converts better than separate signing and invoicing steps.

Reduced Risk

No more signed contracts without payment. The signed document and payment are linked together.

How It Works

1

Connect Stripe

Link your Stripe account to SignAndGo in Settings. This is a one-time setup that takes about 2 minutes.

2

Create Your Envelope

Upload your document and add recipients as usual. On the envelope settings, enable "Collect Payment" and enter the amount.

3

Signer Reviews and Signs

The recipient receives the signing link, reviews the document, and applies their signature as normal.

4

Payment is Collected

After signing, the signer is presented with the Stripe payment form. They enter their card details (or use Apple/Google Pay) and submit.

5

Done

Both parties receive the signed document. The payment is processed and deposited into your Stripe account. The envelope audit trail records both the signing and payment events.

Use Cases

Booking Deposits

Service businesses collect deposits when customers sign booking agreements. Ensures commitment and reduces no-shows.

Example: A wedding photographer collects a 30% deposit when the client signs the booking contract.

Rental Bonds

Property managers collect bond payments alongside the signed tenancy agreement, streamlining the move-in process.

Example: A property manager sends the lease and collects 4 weeks bond in a single transaction.

Professional Services Retainers

Law firms, accountants, and consultants collect retainer payments when engagement letters are signed.

Example: A law firm collects a $5,000 retainer when the client signs the engagement letter.

Subscription Agreements

SaaS companies collect the first payment when customers sign service agreements or licence terms.

Example: A software company collects the annual licence fee when the customer signs the agreement.

Event Registrations

Event organisers collect registration fees or sponsorship payments alongside signed participation agreements.

Example: A conference organiser collects the sponsor payment when the sponsorship agreement is signed.

Construction Progress Claims

Builders collect milestone payments when progress claims are approved and signed by the client.

Example: A builder collects the frame-stage payment when the client signs the progress claim.

Payment Security

SignAndGo never touches card data. All payment processing flows directly through Stripe.

PCI DSS Level 1

Stripe maintains the highest level of PCI compliance. Card data never passes through SignAndGo servers.

3D Secure

Stripe's Radar fraud detection and 3D Secure authentication protect against unauthorised transactions.

Australian Processing

Payments are processed in AUD through Australian card networks for lowest fees and fastest settlement.

Pricing and Fees

No Extra SignAndGo Fees

SignAndGo does not charge any additional fees for payment collection. You pay only standard Stripe transaction fees:

  • Australian cards: 1.75% + 30c per transaction
  • International cards: 2.9% + 30c per transaction
  • No monthly fees from Stripe or SignAndGo for this feature

Sign and Get Paid in One Step

Combine document signing with payment collection. No extra fees from SignAndGo. Connect your Stripe account and start collecting today.

Frequently Asked Questions

Can I collect payment when a document is signed?

Yes. SignAndGo integrates with Stripe to collect payments at the point of signing. When the signer completes their signature, they are prompted to make the payment before the document is finalised.

What payment methods are supported?

Through Stripe, SignAndGo supports all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and bank transfers. The specific methods available depend on your Stripe account configuration.

Is the payment processing secure?

Yes. All payments are processed through Stripe, which is PCI DSS Level 1 certified. SignAndGo never sees or stores card numbers. Payment data flows directly from the signer's browser to Stripe's servers.

What are the fees for collecting payments?

SignAndGo does not charge additional fees for payment collection. You pay standard Stripe transaction fees (typically 1.75% + 30c per transaction for Australian cards). There are no SignAndGo surcharges on top of Stripe's fees.

Published 10 March 2026. Stripe fees are subject to change -- check stripe.com/au/pricing for current rates.

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